Welcome to [zenovastor]! We strive to ensure that you are completely satisfied with your shopping experience with us. If you are unsatisfied with any product you have purchased, we are here to help you through our exchange and return policy.

1. Return Policy
   Return Period: You have the right to return the products within 07 days from the date of receipt.
   Product Condition: The products must be unused and in their original condition with all tags and original packaging intact.
   Non-Returnable Products: Some products cannot be returned for health or safety reasons, such as underwear or products that have been opened or used, unless they are defective.
   Return Procedures:
   Contact the customer service team via [[email protected]] to submit a return request.
   Fill out the return form that you will receive with the order.
   Send the products to the specified address, attached to the return form.
   Shipping Costs: The customer bears the shipping costs when returning the products, unless the product is defective or does not match the description.
2. Refund
   Refund Processing Time: Once the returned products are received and inspected, we will process the refund request within [a specified period, usually 3-7 days], and the funds will be returned to the original payment method.
   Discounts and Fees: Any shipping fees or additional costs may be deducted from the refund amount, except for returns due to product defects or order errors.
3. Exchange Policy
   Direct Exchange: Currently, we do not offer direct exchange. If you wish to exchange an item, please follow the return procedures first for a refund, then purchase the replacement item separately.
   Defective Products: If you receive a defective or non-conforming product, please contact Customer Service as soon as possible to arrange a quick exchange or refund.
4. Damaged or Non-Conforming Products
   Report the problem: If you receive a damaged or non-conforming product, please contact us within 24 hours of receiving the order.
   Expedited Processing: We will process your order quickly, either by sending a replacement product or by refunding the money, depending on your preference.
5. Special Procedures
   Promotions and Discounts: Items purchased during promotions or using discount codes may be subject to special conditions for return or exchange. Please review the promotion terms for details.
6. Contact Information
   If you have any questions or need assistance with an exchange or return, please contact us via [[email protected]].