Welcome to [zenovastor]! These terms and conditions (“Terms”) govern the sale of products through our online store in Europe. By using the Services and purchasing products through the Store, you agree to be bound by these Terms, so please read them carefully.
- Acceptance of Terms
By using the Site or purchasing any product through it, you agree to be bound by these Terms. If you do not agree to all of the Terms and Conditions, please do not use the Store or purchase any products. - Eligibility
You must be at least 18 years of age to make purchases from the Store. If you are under this age, you must obtain permission from your parent or legal guardian. - Information Provided
When creating an account or making a purchase, you agree to provide accurate and complete information. You are responsible for updating this information to ensure its accuracy. - Prices and Payment
Prices: All prices are stated in Euros (€) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time.
Payment: Multiple payment methods are accepted, including credit/debit cards, PayPal, and any other payment methods available through the store. The payment method used must be valid and authorized by you. - Orders and Shipping
Orders: After placing an order, you will receive a confirmation email containing the order details. We reserve the right to refuse or cancel any order for any reason, including product unavailability or pricing errors.
Shipping: We use approved shipping services to deliver orders. Shipping costs and delivery times may vary based on geographic location. - Cancellations and Returns
Cancellation: You can cancel an order before it is shipped only. If the order has been shipped, you can follow the return policy.
Returns: You have the right to return products within a certain period (usually 14 days) of receipt, provided that the products are unused and in their original condition. The customer bears the shipping costs upon return. - Product Warranty
All products come with a legal warranty in accordance with the European Union directives. If the product is defective or does not match the description, please contact us to arrange for an exchange or refund. - Privacy
We are committed to protecting your privacy. Personal information is collected and used in accordance with our Privacy Policy, which can be found at [Link to Privacy Policy]. - Governing Law
These Terms shall be governed by and construed in accordance with the laws of [name of country or European Union] without regard to its conflict of law provisions. - Contact Information
If you have any questions or concerns about these Terms or the Products, please contact us at [your contact information].
Be sure to review these Terms with a legal advisor to ensure that they are appropriate for your specific store requirements and the local laws in the European country you are targeting.
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Privacy Policy for an Online Store in Europe
Welcome to [name of online store]! We are committed to protecting your privacy and ensuring the security of your personal information. This policy (“Privacy Policy”) explains how we collect, use and protect the information you provide when you use our website and related services.
- Information We Collect
We collect personal and non-personal information when you use our online store:
Personal information: such as name, address, email, phone number, payment information, and order details. This information is collected when you create an account, make a purchase, or communicate with us.
Non-personal information: such as browsing data, IP address, browser type, and cookies that help us improve the user experience.
- How We Use Information
We use the information we collect for the following purposes:
Order processing: to complete purchases and deliver products.
Customer service: to respond to your inquiries and provide support.
Site improvement: to analyze user behavior and improve our services.
Marketing: to send you promotional offers and marketing content that may be of interest to you (with the ability to unsubscribe at any time).
- Sharing Information
We will not share your personal information with third parties except in the following cases:
Service providers: such as shipping companies and payment processors who help fulfill your orders. We ensure that these third parties follow security standards to protect your information.
Legal Compliance: If we are required to comply with any law, legal process or governmental request, we may disclose your personal information.
- Information Protection
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These measures include the use of encryption and firewalls, as well as regular site security audits. - Your Rights
Under European law, you have certain rights in relation to your personal information:
Right of Access: You may request a copy of the personal information we hold.
Right of Rectification: You may request that we correct any inaccurate or incomplete information.
Right of Erasure: You may request that we delete your personal information in certain circumstances.
Right of Objection: You may object to the processing of your information for direct marketing purposes.
Right of Data Portability: You may request that your personal information be transferred to a third party.
To exercise these rights, please contact us at [your contact information].
- Data Retention
We retain your personal information for as long as necessary to fulfil the purposes set out in this policy or as required by law. - Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend that you check this page regularly to ensure you are aware of any updates - Cookies
Our website uses cookies to improve your online experience. You can adjust your browser settings to refuse cookies, but this may affect some of the functionality of the website. - Contacts
If you have any questions or concerns about our Privacy Policy or how we process your personal information, please contact us at [your contact information].