Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about using our online store, purchasing, shipping and return policies. If you have any other questions, please feel free to contact us.
- How can I purchase a product on the website?
To purchase a product, click on the product. The information entry form will appear.
All you have to do is enter your full name, your specific address, and your phone number.
And click on Order Now. Then the thank you page will appear.
The process is complete. Thank you.
- Can I make a purchase without creating a website?
Just by sending a message on our Facebook or Instagram page. Thank you. - What are the available payment methods?
We currently work with cash on delivery to increase confidence for our valued customers. We welcome you and all product problems. - Do prices include taxes?
Yes, all prices include applicable taxes (such as value added tax – VAT) unless otherwise stated. - How can I track my order?
Once your order is shipped, you will receive an email containing the tracking number and a link to track the shipment status. You can also track your orders through your account on the website. - What is the shipping time?
The shipping time varies depending on your geographical location and the shipping method you choose. Orders typically take between 1day-7 business days to arrive within the EU. Please check our Shipping & Delivery page for exact details. - Can I cancel or modify my order after it has been placed?
You can cancel or modify your order before it has been shipped. Once the order has been shipped, we will not be able to make any changes, but you can use our returns policy after receiving the order. - What is the return policy?
- You can return unused products in their original condition within 14 days of receipt. Please refer to the “Return Policy” page for instructions on how to submit a return request.
- Can I exchange one product for another?
- At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the unwanted product and request a refund, then purchase the new product.
- What should I do if the product is defective or not as described?
- If you receive a defective or not as described product, please contact customer service as soon as possible to arrange an exchange or refund.
- How do I get offers and discounts?
- To receive the latest offers and discounts, subscribe to our newsletter and follow us on social media. You can also find exclusive offers through your store account.
- How can I contact customer service?
You can contact customer service via [Contact Us Page Link] or send an email to [Customer Service Email]. We are here to help you with any questions or issues you may have.